Here’s some information on hot topics about online selling, as well as some answers to frequently asked questions about online selling.
1. WHO CAN I CONTACT FOR HELP? Please encourage your Scouts and leaders to view the FAQ page (located at the bottom of every page on our website) to see if they can find answers to their questions. If they cannot find the particular answer they are looking for, they can email support@trails-end.com. When emailing, we request they include the following information:
Name Are you a leader or a Scout? Council District Unit Detailed information about inquiry 2. VALIDATION CODE All leaders and councils registering to view online sales will need a validation code. The validation code is: case sensitive. 3. WHAT INFORMATION DO SCOUTS ENTER WHEN REGISTERING TO SELL ONLINE? The following information is required for a Scout to register: Unit Type Unit Number Zip Code Birth Date (if they are under 13, they will need parent approval) Email Address Password Email preference First Name Last Initial Parent First Name 4. HOW TO REGISTER Reminders: SEPARATE from their Popcorn System accounts. a. SCOUTS ? clicking on SCOUTS at the bottom of the page) ? ? b. LEADERS ? clicking on LEADERS at the bottom of the page) ? ? ? c. COUNCILS ? and clicking on COUNCILS at the bottom of the page) ? ? 5. REMINDER: really Troop 16, they must register as Troop 0016. 6. WHO GETS EMAILS FROM TRAIL’S END? Anyone who has created an account on our website and that has actively chosen to receive emails from Trail’s End. This can be changed at any time within any account. 7. NEW FEATURES: a. Those registered as leaders and councils can now also place orders on trails-end.com with that account. b. Scout Account updates – within a Scout account, it is clear what their "Fall Sale Period" dates are as well as which online sales count toward "Fall Sale Rewards". c. Downloadable Reports (COMING SOON): leaders will have a report they can run (on their View Online Sales screen) to see all online sales within their "Fall Sale Period" to make it easier to include online sales within their unit prize order. Councils will have the same report leaders have as well as a report they can download with unit commission information for each fiscal month (this was the report many councils were requesting to make it easier to pay units). 8. There are numerous places throughout the site with help tips. Below are a few key places: |

